"A&E"

About: Stafford Hospital

Anything else?

Last August my father, in his 80s, was taken into Stafford A&E by paramedics as he was in terrible pain with his gut, not a little pain but agony! He was given an ECG which showed that his heart was fine. He was given the usual chest xray - which again was fine - as it would be - it was his stomach that was giving him trouble but no-one seemed to listen to that! He was sent out told he was probably constipated and to take paracetamol! The pain eased but then later returned. After being diagnosed as such at Stafford my father was reluctant to bother them again but my mother, thank goodness, insisted on a second opinion and asked for him to be seen at New Cross. This was a different experience! He was quickly diagnosed with a blockage. A wonderful surgeon operated and removed his colon - it was Colon Cancer. It had spread to his liver but with the excellent care and skill of surgeons and nurses at New Cross and QE it has all been removed. How can trained drs miss something that is obvious to others? I live very near to Stafford Hospital and if, God forbid, I needed emergency care I'd beg the ambulance to take me to New Cross! I really cannot praise that hospital enough!

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

I am so sorry to hear about your father's poor experience in A&E last year and would appreciate the opportunity to look into this further.

We really try hard to improve our services based on the feedback we receive from our patients.

I would appreciate it if you would be willing to contact our PALS department on 01785 230811 ext 4811

Kind Regards

Angela Grocott

Head of Patient Experience

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