"Dentist wouldn't extract tooth"

About: Montfield Hospital / Dental care NHS 24

(as the patient),

In June I fractured my molar causing moderate pain. I contacted the dentist and asked for an appointment to have it repaired; one was made for me within 6weeks. Over the course of the weekend the pain got worse even with pain killers I was feeling large amounts of pain and maxing the dose of nsaids and paracetamol/codeine I was advised. I was worried so by end of the week I contacted nhs24 who were unhelpful but did say the dentist would call me back. my partner was in hospital and I had a 5 month old baby at the time so tooth ache was the last thing I needed, I wanted it out asap so I could focus on being a parent. A dentist called me after 2 hours was very blunt, said I was not worth seeing and to call montfield in the morning and keep taking paracetamol. End of phone call.

I put in a horrible night with tooth ache and a baby and had to sort child care while I was at the dentist as family could not help on a monday (why the weekend would have been ideal).

Nhs Shetland dental service does not need reminded about the poor intake in registering adult patients, but now it seems it is difficult to be seen when you are in pain. I couldn't believe the dentist wouldn't extract the tooth out of hours!

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Jimmy Wynn

Thank you very much for providing feedback via the Patient Opinion Website. I read your story with interest and I fully appreciate that dental pain can be very debilitating.

I was sorry to learn from your feedback that you feel the service provided by NHS 24 was unhelpful and I am keen to learn more from your experience. NHS 24 welcomes patient feedback and I would be happy to look at your case in more detail. Feedback such as yours assists NHS 24 to review its services and, where appropriate, improve the service we provide to patients.

My telephone number is 0141 337 4582 or you can email our Patient Affairs Team at patient.affairs@nhs24.scot.nhs.uk.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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