"Awful, awful experience"

About: Luton & Dunstable Hospital

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I have been coming to this hospital for years and each and every single time I have left feeling horrible. Mostly out - patient appointments but a few inpatient, including A&E. This particular time ( last year) I was admitted the childrens ward ( i was 16 at the time) following an overdose. The second day I was given a liver treatment infusion I was okay for about 10 minutes and then started to feel my chest clogging up and I was having trouble breathing I told a nurse who just put my bed lower and then left me, I then threw up and about 3 nurses came, my parents later realised that the treatment I was on can cause a reaction to people with asthma which they failed to ask if I had it before doing the infusion I felt this was very negligent and I wasn't impressed. I also feel that the nurses react horribly to people with mental health issues I was made to feel like a waste of space and time. In 2011 I was also in the childrens ward and I heard a few of the nurses talking to each other saying 'oh she doesn't need to be up here' and just couldn't wait for me to be out of there. I felt even more helpless and worthless then how I already felt. Another incident happened in the cardiology department I cannot go into detail on here but I will be reporting. I do not recommend coming to this hospital.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been unpleasant. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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