"A 'Big Thank You'!"

About: Queen's Medical Centre / Accident and emergency

(as the patient),

I'm compelled to write this feedback to extol the virtues of the NHS & staff within it who do their upmost to provide, where possible, a service to be proud of. I'm aware of the examples which have circulated recently in the press, appreciating that for some patients/their families, have had some traumatic experiences. I also realize that the NHS is facing/has faced some difficult times. However, I firmly believe that most staff within NHS work in it because they believe in what they do!

My own experience as a result of breaking my wrist, at my local hospital, QMC Nottingham was exceptional; this was over a 36 hour period from A&E, to X Ray, orthopaedics, QTAL, operating theatre & overnight stay on ward. EVERY single member of staff I encountered could not have done more; they provided exceptional health care with a courteousness to match. This was surpassed by ensuring that a 'gluten free' sandwich was available to me post-operative, on the ward as I'd not eaten in 24 hours! !

I'm aware that as part of a large university teaching hospitals group that there is likely to be more funding available which can make a difference.

However, I believe that the NHS as it is needs to be rigorously defended; my experience demonstrating what can be delivered

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Responses

Response from Jessica Haggett, Patient Experience Officer, Communications, Nottingham University Hospitals Trust

picture of Jessica Haggett

Thanks for taking the time to get in touch. It’s great to hear of your positive experience at our hospital, and we will of course ensure your kind comments are shared with colleagues in each of the teams and departments you have mentioned. We appreciate that the focus of much media coverage is when things don’t go well – which is understandable and only right that hospitals such as ours are held to account. However, it’s equally important that we spend time sharing positive feedback with staff when we get things right and where praise is due. Thank you.

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