"Visit to A and E Dept at Good Hope Hospital "

About: Good Hope Hospital / Accident & emergency

(as the patient),

My Doctor referred me as an emergency Hernia case to the A&E Dept.

From the moment of arrival at the Car Park where Security Staff saw the pain I was suffering and volunteered to take me in a wheelchair to the Ward where I was seen by the Receptionist, Nurse, Doctor and Registrar all within a minimum delay. Every member of staff we encountered went out of their way to treat us with care and understanding and reassurance.

The final prognosis from the Doctor and Registrar clarified my condition and reassured me that any deterioration they could deal with promptly. The whole visit to the hospital was a comforting experience where the staff were all cheerful and the hygiene and cleanliness of the ward was second to none.

Would you please pass on our thanks to all concerned in the A&E Dept?

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Responses

Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Fopey,

Thank you very much for your feedback regarding your experience in A&E and I hope you are now feeling much better. I will certainly pass on your comments to the A&E team and to the Security Team in charge of Carparking.

Kind regards

Margaret Mitchell

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Response from Mark Newbold, Chief Executive, Heart of England Foundation Trust

picture of Mark Newbold

Dear Fopey

Many thanks for your feedback it is good of you to take the trouble to post here. As Margaret says, we will ensure your comments are passed on to the teams involved.

My very best wishes for a speedy recovery

Kind regards, Mark

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