About: Russells Hall Hospital

Anything else?

Suffered a seizure to sit in A&E for six hours and be admitted at 4 in the morning to be observed. The next morning after very little sleep I got told I could not leave the ward and I could not even leave my room, I was then told there would be a consultant over to see me at 9:30am, this consultant did not turn up until 1.05pm and subscribed me medication which they said would take 1-2 hours to receive and that I had to wait on the ward to receive it, after two hours the medication did not turn up. I am extremely unhappy with how snarky the head nurse on the ward was towards everyone. The end story is that you do not become a nurse if you're (with lack of a better work) vile, the way she spoke to me was belittling and sarcastic and considering I was on the children's ward this emphasises my point. I was only happy with two doctors and one nurse on my eventful trip to russells hall hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Russells Hall Hospital

Thank you for taking the time to write about your experience of our hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are extremely disappointed to hear any member of our staff would be anything other than courteous and respectful at all times to our patients. There is never an excuse for speaking in a belittling or sarcastic way. You’ve mentioned not being able to leave the ward: it is our policy that once admitted, children are not allowed to leave the ward so that they remain safe while in our care. They are free, however, to spend time in the play room or adolescent room within the ward. It is usual for the consultant to start the ward round at 9.30am and we can only apologise if, on this occasion, the consultant was not able to see you until much later. Each morning the ward matron and/or lead nurse carry out a ward round where they speak to individual patients to see how they are doing. We encourage our patients to use this as an opportunity to raise any concerns so that they may be dealt with at the time. We have passed your comments onto Julia Greenaway, acting lead nurse for the children’s ward, and she would very much welcome the opportunity to address the concerns you have raised. If you would like her to do this, we would need more information, including your name and the date of your hospital visit. Please either contact Julia directly on (01384) 456111 extension 2274 or get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 0730510.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story