"Poor imaging service"

About: Medway Maritime Hospital

Anything else?

Attended imaging today for a GP x ray. The lady on reception was indifferent and I witnessed her sensing patients to other Areas incorrectly as they returned some with staff members correcting her. This was during a protracted wait without any apology given for over an hour from 08.40 onwards. Eventually taken to a sub waiting area behind the scenes and left waiting again. When I had my x ray the radiographer commented in a joking way about my large size . I am average build and certainly smaller than most staff I saw ! I had trouble understanding the mans poor lack of English and witnessed others having the same issue. This certainly wasn't a good patient experience: Poor reception No communication about delays. Staff not having a good grasp of English Language.

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Responses

Response from Medway Maritime Hospital

Thank you for your feedback and I am sorry to hear of your bad experiences. If you would like to get in touch I would be more than happy to discuss the problems you encountered. Please do not hesitate to get in touch. All the best, Carole Ann Holmes Clerical Operations Manager Imaging and Nuclear Medicine 01634 830000 x 5560 Carole-ann.holmes@medway.nhs.uk

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