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Recently I had to undergo a flexible sigmoidoscopy procedure at the Planned Investigation Unit at this hospital. Given the nature of the procedure I was a bit anxious about what was involved, and to be honest slightly dreading it! However I was extremely impressed by the quality of the service I received on the morning of the test. I found the staff at the unit to be pleasant, efficient, caring and knowledgeable. They explained each stage of the procedure clearly and carefully, patiently repeating any points I was unsure or concerned about. During the procedure itself I was also reassured by the good working atmosphere within the team and with the good-humoured way they helped me to relax while at the same time ensuring I was fully informed of what was happening and what it meant. I really appreciated the quality of professionalism and the standard of care I received that morning and want to offer my grateful thanks to the staff at the unit for looking after me so well. Thank you all.
"Excellent care and service at Planned..."
Posted via nhs.uk
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