"It is about the staff not the hospital"
About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
Posted by Hilda Smith
I suffer from a chronic bowel disease for which I was admitted several times in the past few years to what was called 'Walsgrave hospital' and became 'university hospital Coventry'. I was seen by a specialist on at the university hospital Coventry on 24th July 2013 and based on how ill I was he referred me to the A&E as the ward special for bowel problems patients was full. I was severely dehydrated, losing weight rapidly and was not able to eat. I was left in a cubicle at the A&E for several hours waiting with no water and no bell to call the nurse or anybody. eventually, I was seen by a doctor who was very abrupt and knew nothing about 'patient's dignity' as he examined me with the door open and my legs bare facing the door where a male porter was stood. I kept asking that porter to close my door or to call the nurse but he kept staring at me. A nurse passed my door twice and surely she heard me shouting 'nurse!' but still ignored me. Eventually, I was sent to the observation ward. The night shift nurse was excellent and she was spot on time changing my drip bags when they needed to. In the morning, at about 7, I asked for something to eat and I was told that breakfast was on the way. It was 08:50 when a man came to my room asking me whether I wanted 'cereals OR toast and jam' and ' tea or coffee'. I was shocked to hear the question. So basically, a patient can no longer ask for both cereals and toast. I asked for toast. The man disappeared for a couple of minutes and was back with a little saucer with two slices of toast on top of each other and on the top two packets of butter and jam. a miserable cold tea cup was put next to it. Obviously, the man did not know and/or someone did not tell him about hygiene and that toast could be contaminated by the butter and jam packets. I did not touch the food and showed to the nurse and to the doctor who later came to see me and they all agreed that the standard of the food was appalling. I asked the doctor to give me medication to take home as I insisted on discharging myself. That was at 10am. my husband was to collect my medication in the evening. However, it took the ward three days to make part of my medication available. They said it is the pharmacy's fault. I made it clear that I was going to complain. A few days later, I was admitted again to the A&E and again with no bell to call the nurse. However, there was a dedicated doctor, smiley nurses and several cleaners around. One lady cleaner was saying that she left some dirt on the floor for 'good luck'. Another cleaner managed to leave all corners dirty in the toilet and all the ... around the toilet rim.. no brush no detergents. Later that day after i was discharged home, I received a text message on my mobile phone asking me whether I 'would recommend the university hospital to family and friends'! Certainly not.