"Ward 12 acute assessment is absolutely disgraceful"

About: Pinderfields General Hospital

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My mum was taken into pinderfields hospital this morning by ambulance. In 2009 she suffered a subarachnoid haemorrhage which resulted in her having a stroke leaving her paralysed down her left side. This morning she had exactly the same symptoms of it happening in again, extremely bad pains in her head, nose bleed, electric shocks in the back of her neck very confused and loss of vision. When she arrived at hospital they examined her and said her chest was clear but there is a large amount of infection that they can see but can't pin point were it is so they were treating her for pneumonia, a few hours later the doctors did a brain scan that was clear of any bleed but told her she may have suffered another stroke but cant say for sure, not long after that we were told by a different member of staff its a chest infection she has!! Once again no communication. I went up for the night visit at 6.00pm and I was absolutely disgusted with the staff on ward 12, mum needed the toilet so she pressed her buzzer 15 mins later I had to go to the nurses desk which was just outside her room and tell them she need the toilet, they came with a bed pan for her so I stood outside her room whilst they sorted her out, she accidentally made a bit of a mess on the sheets therefore the nurses took the sheet off and left it screwed up on the floor beside her bed as it was the end of their shift. Mum needs to take medication at home just to keep her going there are 30 or more tablets that she takes through out the day. My sister who went to the hospital in the ambulance with her told 3 different people about her medication. On my visit I noticed mums tablets were in the blister pack that they come in with all the details of medication clearly stated on the pack. I went to the desk once again asked the nurse if mum has had all her medication her reply was yes she has had them, I said to her mum told me she has only had 2 paracetamol the nurse sigh's opens her book and say's oh yes your right that is what she as had. I then held up the blister pack and asked if I was ok to give mum her medication the 2 nurses who were sat there looked at each other and said what are they for according to our records she only has one lot of tablets that she takes. I told her the doctors were informed about her tablets but clearly failed to take note of it. It is heartbreaking to think that these people are actually supposed to be taking care of our loved ones.

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Response from Pinderfields General Hospital

We are concerned to note these comments and would be pleased to investigate if the family would like to contact us directly with appropriate details.

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