"South Edinburgh Intensive Home Treatment Mental Health Team"
About: Royal Edinburgh Hospital / General Psychiatry Royal Edinburgh Hospital General Psychiatry EH10 5HF
Posted by mbw (as ),
South Edinburgh intensive home treatment team came to my home to assess me. I felt that they did not listen to me or respect my views and experiences. I also felt that they were patronising and made decisions without me and would not explain. I was not given any chance to be involved in decisions. There was no allowance for what I wanted or needed.
I think I was treated without fairness or respect by several staff from the team. One doctor was argumentative and arrogant, talked a lot but did not listen to my views. I would not want them in my home again.
Please do not suggest I complain to NHS Lothian customer relations and feedback team. When I did this about a serious problem on a ward at the Royal Edinburgh Hospital I don't think it was properly investigated and staff covered up to hide what had happened. The complaint was dismissed and I felt criticised for complaining. The way NHS Lothian dealt with my complaint made it seem like their goal was to deny problems and get rid of complaints as quickly as possible without apologising, not to understand if there were things going wrong and make improvements.
As long as that is their attitude I fear mental health services in Edinburgh will not improve.