"exemplary young man who I am looking forward to working"

About: North Bristol NHS Trust / Southmead disablement services centre

(as the patient),

I went to Southmead Disablement Unit to see Andrew for a cast to be taken of my stump for a Prosthetic limb. He was kind and patiently answered my numerous questions. He also explained that we would now work as a team to get me up and walking again. He constantly checked that he was causing me no pain, discomfort or embarrassment and made me feel cared for and about. An exemplary young man who I am looking forward to working with in the future.

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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Padstow 2013 - thank you for your kind comments about the prosthetic Limb Service, and in particular Andrew. I am glad that you found Andrew to be so considerate and helpful. Your comments have been passed on to the Team so that Andrew can be made aware of your positive experience.

Kind regards -

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