"Go somewhere else!"

About: Torbay Hospital

Anything else?

i am absolutely disgraced with this hospital 1 i came in to a and e and was waiting for 5 hours until someone gave me some painkillers i was then put into a ward and was in for 4 days. within these 4 days i was on drips and medication (completely out of it, being sick everything) to only find out a cyst that was discovered nearly 9 months previous was still in my ovary ( i had an mri , ultrasound, which found the cyst) even after i had a laperoscopy and was told the cyst had not been present so it had burst. surgeons obviously did not know what he was looking for absolutely disgusting!

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Responses

Response from Torbay Hospital

Dear Vicky, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards, South Devon Healthcare NHS Foundation Trust

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