"Excellent service"

About: Princess of Wales Hospital

Anything else?

I had been waiting for an operation on my knee for a little while, I got a call on the Friday and had my op on the Tuesday. I arrived at 11.30 am as arranged, the receptionist was very polite and friendly. Within minutes a nurse called me and I was taken through to have all the usual observations done. After a very short while I was seen by my surgeon followed quickly by the anaesthetist. Both were extremely friendly and took the time to explain what they was going to do and when. By 1pm I was taken through to the operating theatre where I was put to sleep ready for the procedure. At 2pm I awoke to two lovely nurses in the recovery unit who assured me that everything had gone to plan. I was taken back to the small and friendly ward where I was given a cup of coffee and toast (the best I had had for a long time) Shortly after my surgeon appeared and showed me the pictures they had taken from inside my knee and explained the next step. By 3.15pm I was on my way home. What really surprised me was that I received a phone call from the hospital the next morning to check that I was ok, I have never known service and care like that before from any hospital. I would highly recommend the POW hospital to anyone, and rest assured that you are in very very good hands. First class service.

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Responses

Response from Princess of Wales Hospital

Thank you for giving this very positive feedback This service is run by Addenbrookes hospital but we will pass on your comments to their Patient Experience Team Wendy Endersby Head of Patient Experience Cambridgeshire Community Services

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