"I needed to have a breast lump ..."

About: Castle Hill Hospital

(as the patient),

What I liked

I needed to have a breast lump investigated, which was very worrying. The hospital provided me with really good information leaflets about my outpatient appointment and when I arrived the staff were very welcoming and friendly. The whole unit was very clean and brightly furnished and all of the staff seemed to really care about how I might be feeling. A nurse who came to collect me to go for a scan introduced herslef by first name and escorted me around various rooms and tests. The consultant was very reasuring and the whole experience was made so much easier by the kind and caring attitude of the staff and the pleasant environment.

What could be improved

While waiting for my tests I was asked to wear a gown which gaped quite alot. Because of the gaping gowns my husband and I were seperated into different waiting areas whilst women who had brought a female friend with them were not. I can see that this is a privacy issue but could they not just get better gowns so that both sexes could stay together as the wait was several hours.

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Anonymous2 Thank you so much for your very positive comments about your experiences with the Breast Clinic at Castle Hill Hospital. It is pleasing to note that at a time of extreme concern and stress staff were helpful and friendly. We have noted your comments about the gowns and we have ensured that this along with your positive feedback is forwarded to Hull and East Yorkshire Hospitals for their attention. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on local services.
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