"the staff wre kind. The seating ..."

About: Castle Hill Hospital

(as the patient),

What I liked

the staff wre kind. The seating was comfortable

What could be improved

I had an appointment for 15.05 on Tuesday 4th March I arrived early for my appointment. The waiting room was crowded on arrival. I was not attended to until almost 17.00 Ther was only one toilet to be shared by both men and women Not really clean. The staff were very helpful in general except for the receptionist who was not a very helpful person and could have benefited from an injection of cheerfulness. Just to make a point. i am in my seventies . And this is the first time I have felt it neccessary to complain about any visit to a NHS establishment

Story from NHS Choices

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Edith Cleveland Thank you very much for providing your comments on your experiences at Castle Hill Hospital last year, originally posted on the NHS Choices website. We are pleased to hear that the staff were kind and the seating was comfortable. However are very disappointed to hear of your delays in being seen and the condition of the toilets. We have brought all your comments to the attention of Hull and East Yorkshire Hospitals NHS Trust [who provide the service] and will post on the website any response they make. Should you wish to discuss the experience in detail in confident please do not hesitate to contact their Patient Advice and Liaison Service on 01482 623065 or by email NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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