"Excellent! Couldn't buy better care"

About: Russells Hall Hospital

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I recently visited A&E after a slip on holiday, injuring my knee. The initial waiting time was lengthy, as could be expected for such a busy department. However all of the staff treated me with courtesy and compassion in a professional manner. My injury needed X rays and an MRI scan, followed by physiotherapy. All of this was carried out in a timely manner. The staff discussed concerns with me and allowed me to express a preference regarding treatment. I cannot praise Russells Hall highly enough. An excellent service all round. Thank you.

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Response from Russells Hall Hospital

Thank you for taking the time to tell us about your experience of our Accident and Emergency Department. It is wonderful to hear that you were so impressed by the care you received and that you felt involved in the decisions made about your treatment. We will be sure to pass your lovely comments on to our team in A&E.

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