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Not happy will telephone service

Story from nhs.uk

"Not happy will telephone service"

About: Birmingham Dental Hospital

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I have not been in to the hospital yet, I had an appointment I had to cancel and very rudely I was told why did I book it in the first place if I was going to cancel, I explained I had an emergency to attend to, and was told again abruptly ok,il book another, she didn't really give me a choice and booked it.

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Responses

Response from Birmingham Dental Hospital 10 years ago
Birmingham Dental Hospital

Submitted on 20/08/2013 at 12:34
Published on nhs.uk on 21/08/2013 at 04:00

The way in which staff speak with patients and the public is extremely important and I am sorry to read of your experience. In order to address this with the member of staff concerned please email alison.last@bhamcommunity.nhs.uk (or phone 0121 466 7128) to confirm who you spoke with or the department if you do not recall a name (and a date and approximate time if possible).

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