"I have spent time in this hospital ..."

About: Castle Hill Hospital

(as the patient),

What I liked

I have spent time in this hospital a few times and found the care and treatment was good each time, all the staff were very helpful and couldn't do enough for you. The ward us very clean and each time a patient was discharged the beds were cleaned to a high standard and the ward was cleaned to a high standard every day.

As a menber of staff NHS for another trust I know just how stressful the job can be and not once did I find the staff passed this on to me as a patient. I think other hospitals could take note of your high standards.

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Jule

Thank you for your kind words about your experiences at Castle Hill Hospital. It is always pleasing to receive positive feedback from patients and users of services. We have forwarded these comments to the Hull and East Yorkshire Hospitals NHS Trust and they will ensure they are passed on to the staff involved.

As a member of staff in the NHS you will be aware that NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

Thank you once again for taking the time to provide us with your views on local services.

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