"nothing"

About: Hull Royal Infirmary

(as a relative),

What I liked

nothing

What could be improved

most of the nurses attitude towards patients and visitors, communication from staff to patients and there family, infofmation about whats going on to both patients and there family, overall very disapointed with the whole experience as it made it ten times harder for the whole experience we went through, i carnt get over this experience as it was that bad.

Story from NHS Choices

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Anonymous1 We are sorry to hear of your negative experience at Hull Royal Infirmary which was posted on the Patient Opinion website via NHS Choices. We have since passed your comments about the communication difficulties you and your family/visitors experienced on to Hull and East Yorkshire Hospitals NHS Trust. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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