"No explanation or advice for prolapse"

About: St James's University Hospital / Gynaecology

(as the patient),

I have a 2nd degree bladder prolapse.

I saw a gynaecologist who said they'd seen worse, there's nothing they can do except pelvic floor exercises and avoid heavy lifting.

I went to my gp and asked to be refereed to urogyn. I saw a Dr ****. Well actually I saw someone else who couldn't really get the gist of how bad my prolapse is affecting me. They took my notes, examined me and got Dr **** who took a look then said I have stage 2 prolapse and started walking out the room??

No explanation advice info or anything...I had to ask about surgery and they said oh I wont give you surgery until its severe and hanging out of you.

They were so unhelpful and rude and wasn't even in the room longer than 2 mins and gave me no advice or anything. I was referred for physio and when I went for my app the physio had no idea I had a prolapse coz there was nothing written in the notes. She did find a letter though from Dr **** saying that I don't have a bladder prolapse...after telling me I do? what kind of Dr tells someone they have something then write a letter saying they don't?

I know I do have bladder prolapse anyway coz I can see it n feel it n have all the symptoms. I'm confused n want a 2nd opinion but not sure I trust any of them...if they cant be bothered spending time with you n cant even get your notes or diagnosis right how the hell are you supposed to trust them operating on you?

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear 24

Thank you for posting your feedback. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis.

If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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