"I got a phone call within a week"

About: Telford referral and quality service (TRAQS)

(as a service user),

I asked my doctor to refer me to Robert Jones and Agnes Hunt Orthopeadic Hospital for spinal disorders.

I got a phone call within a week. Very happy that I have an appointment in the middle of October.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

TRAQS aims to deal with referrals as quickly as possible to ensure that we can offer the earliest bookable appointment available. I am pleased to note that we were in a postion to book you an appointment and that you will not have to wait too long to be seen.

Many thanks again for your comments and I wish you well with your referral.

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