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"I got a phone call within a week"

About: Telford referral and quality service (TRAQS)

(as a service user),

I asked my doctor to refer me to Robert Jones and Agnes Hunt Orthopeadic Hospital for spinal disorders.

I got a phone call within a week. Very happy that I have an appointment in the middle of October.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 21/08/2013 at 19:08
Published on Care Opinion on 22/08/2013 at 09:59


Thank you for your feedback.

TRAQS aims to deal with referrals as quickly as possible to ensure that we can offer the earliest bookable appointment available. I am pleased to note that we were in a postion to book you an appointment and that you will not have to wait too long to be seen.

Many thanks again for your comments and I wish you well with your referral.

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