"My mother was an in- patient 7 ..."

About: Hull Royal Infirmary

(as a relative),

What I liked

My mother was an in- patient 7 January to 21 February.

Your infection control is excellent, she did not catch as much as a cold! Strict visiting times and conditions.help here, I'm sure.

The care she received from first to last was excellent. The staff on Wards 9 and 36 are second to none.

All the family live at a distance from Hull. The staff were very good at keeping us informed and very flexible when traffic and road conditions meant we visited outside of usual times (though we tried not to take advantage of this)

The Prayer Room was much appreciated.

A big "thank you" to all at HRI

What could be improved

Mother was a long time in Casualty waiting for a bed, but the Casualty staff were very kind and caring. Several hours in the corridor is hard work for an old lady with a broken hip. Everybody was very apologetic, and apologies accepted.

At times it was hard to find a space in the car park.

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Jonathan,

It is always pleasing to receive compliments/positive comments from the people who use our services.

We have forwarded your comments on to Hull and East Yorkshire Hospital for dissemination to their staff where possible.

NHS Hull is the organisation responsible for deciding how money is spent on local health services (also known as commissioning), ensuring those services are of high quality and meet local needs. We have informed our Commissioning Department of your comments, as they have the responsibility of monitoring the quality of the services we buy for our local population.

Thank you again for making us aware of your experiences.

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