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hopeless

Story from nhs.uk

"hopeless"

About: Barnsley Hospital

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The staff here are kind and helpful but the whole system is hopeless. Appointments take for ever and test results seem to disappear for, literally, months. They seem to have all the time in the world, which patients do not. The running of the whole place is slow and inefficient and badly needs someone who's knows what they are doing to come in, take over and reorganise the place to turn it into a hospital that the people of Barnsley deserve. Until then, I will be asking to be referred to Sheffield, they know how to run a hospital.

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Responses

Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust 10 years ago
Jill Pell
Head of Patient Experience,
Barnsley Hospital NHS Foundation Trust

Submitted on 23/08/2013 at 11:32
Published on Care Opinion at 13:19

Thank you for your feedback and positive comments about our staff. We would like to talk to you understand your concerns about our systems which you feel could be improved. Please contact our PALS team on 01226 432430 or barnsleypals@nhs.net and we can obtain more information to help us address your concerns.

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Response from Barnsley Hospital 10 years ago
Barnsley Hospital

Submitted on 05/09/2013 at 12:33
Published on nhs.uk on 06/09/2013 at 04:00

Thank you for taking the time to give us your feedback. We are sorry that you were not happy with the service you received. We are always looking for ways to improve our services and would be keen to hear more about your experience to help us do this. Please contact our PALS team on 01226 432430 or email barnsleypals@nhs.net and our staff will work with you to address your concerns. Best wishes Barnsley Hospital Communications Team

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