"I was admitted to Ward 6 at the ..."

About: Hull Royal Infirmary

(as the patient),

What I liked

I was admitted to Ward 6 at the HRI as an emergency at midnight on the Sunday 27 th April 2008.

I was made comfortable as I had acute abdominal pain. I had already had an x ray whilst in A & E.

The ward's medical team came to see me at 9am and recommended a CT scan.

I was taken for the scan at 11 am.

By 2:15pm in the afternoon, I was seen by one of the surgeons.

At 3:15pm, I was taken for sugery on the third floor.

I was back in the ward by 7:15pm.

I cannot praise to highly, the treatment and care I received over the following 8 days.

All of the staff were wonderful. Nothing was too much trouble. I was even provided with razor blades and shaving cream as I had left them in my haste to get to hospital.

I was discharged on the 5th May 2008.

Every member of staff connected with Ward 6 were dedicated, true professionals.

What could be improved

My only minor complaint, was the level of noise at certain times. Some of the visitors could have been much quieter. I don't think some of them realised that there were some very poorly patients in various parts of the ward.

Perhaps a sign informing visitors to be quiet at all times would be helpful.

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear David Thank you very much for placing on this website [via NHS Choices] you comments about your experiences at Hull Royal Infirmary last year. We have forwarded your comments to our colleagues at Hull and East Yorkshire Hospitals NHS Trust who will ensure that your kind words are passed on to the staff involved, but who will also investigate your concern about the noise level. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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