"Contact by phone"

About: Cheltenham General Hospital

Anything else?

Ringing the hospital to change appointments and ask for information is a joke. The automated voice is patronising and fairly useless .I consider myself to have a well spoken British accent,yet it kept misinterpretting my request Not everyone in the UK now speaks with the accent of a1950 BBC newsreader,and nor should they. Also no one ever seems to answer the phone except the operator,I realise staff are busy. ,solution employ genuine hard working individuals at the bottom of the food chain,not the top. It was more stressful ringing than being told i had cancer and having my operation. I have great admiration for all the staff ,from the people who work in the background to the surgeon who cut me.just get the phone sorted out the extortionate car parking charges and my moaning would be gone.

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Response from Cheltenham General Hospital

I'm sorry that you've had some trouble getting through to us via our telephone system. If you'd like to discuss this in more detail please do call our PALS team between 9am and 5pm on 0800 019 3282 and they will do their best to help you. Alternatively, once you've dialled 0300 422 2222 you can also say 'operator' at any time and be put through to our switchboard team. I hope this helps. Best wishes The Communications Team

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