"X-Ray Shambles!"

Dear Sir /Madam, Firstly, thank you taking the time to share the positive experience of the care that your family member has received from Hexham Hospital during his illness. I am however very sorry that you, your family member and possibly other patients have today had to witness an example of very poor staff attitude. I was surprised and disappointed to read that a member of the radiology team would behave in this way. The staff at Hexham work very hard to provide a consistent high standard of patient care that is both respectful and dignified. This level of care is consistently reflected in their patient experience feedback. The attitude and behaviour you describe is unacceptable, contrary to our values and undermine the efforts of the whole team. I intend to share your comments immediately with the head of service for radiology. If you were able to provide me with more information I'd be grateful, we want to act immediately to ensure this doesn't happen again. My email address is: Annie.laverty@northumbria-healthcare.nhs.uk Thank you very much for sharing your concerns, it very important that we receive all feeback good and bad in order to continually improve our care. Best wishes, Annie Annie Laverty - Director of Patient Experience