"X-Ray Shambles!"

About: Wansbeck Hospital

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A member of my family has been receiving ongoing care for Lung Cancer and we have been extremely satisfied with the level of care he has received. However, today we have been in for a CT scan and I was disgusted at the attitude of a member of staff! We were waiting for the scan and two porters came in and were discussing bringing a patient from another ward for both an ultrasound and a CT. One of them was querying why the two scans had been booked for over an hour apart and what the logic was in bringing the patient out of bed, taking them back to the ward and then out again shortly after. They asked a member of the X Ray team and they looked at the file and walked away saying "Whatever, I'm not bothered!" ... I am astounded that this even came out of their mouth let alone in front of patients and family members!

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Response from Wansbeck Hospital

Dear Sir /Madam, Firstly, thank you taking the time to share the positive experience of the care that your family member has received from Hexham Hospital during his illness. I am however very sorry that you, your family member and possibly other patients have today had to witness an example of very poor staff attitude. I was surprised and disappointed to read that a member of the radiology team would behave in this way. The staff at Hexham work very hard to provide a consistent high standard of patient care that is both respectful and dignified. This level of care is consistently reflected in their patient experience feedback. The attitude and behaviour you describe is unacceptable, contrary to our values and undermine the efforts of the whole team. I intend to share your comments immediately with the head of service for radiology. If you were able to provide me with more information I'd be grateful, we want to act immediately to ensure this doesn't happen again. My email address is: Annie.laverty@northumbria-healthcare.nhs.uk Thank you very much for sharing your concerns, it very important that we receive all feeback good and bad in order to continually improve our care. Best wishes, Annie Annie Laverty - Director of Patient Experience

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