"Useless and Unhelpful"

About: Basildon University Hospital

Anything else?

Although when I went to my initial appointment with the consultant I found him very helpful, comforting and supporting, it was the secretaries I had the issue with. If you need to call them it takes days if not weeks to finally get a simple answer. When you do finally manage to speak to a person and not a voicemail, they either cant help, cant pass a message on to the correct person (who you originally cant get through to) and generally won't help at all. Even had it wherebby when someone did finally call me back, they left 2 different contact numbers on the same voicemail, both of which we wrong and didnt get me anywhere! I cant fault my consultant but his support team are poor! I can't wait until my referral to BARTS is all completed and I wont have to deal with this unhelpful bunch anymore!

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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