"MRI letter missing."

About: Tameside General Hospital / General medicine

(as the patient),

Had MRI scan 22nd March not explained why. Apparently results sent to me and GP, but surgery have not received them nor have I. Informed PALS, surgery and complaints, still awaiting them. Asked via phone and letter.

If informed when sent Post Office would look into why not delivered. Other results also missing. Was informed by hospital doctor I should have them as hospital procedure and he said MRI had been sent.

Results are important otherwise why do test then forget about them, even GP not informed. My GP wasn't even informed of injury to foot in January which I am still awaiting help with.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for highlighting the delays in receiving your results. You are quite right, it is extremely important that we provide results to examinations in a timely manner. Please can you provide your contact details so we can look into this issue further.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful

Update posted by Walks9 (the patient)

I have made many attempts to get letters and also about scan, xray, heart monitor results but no joy. Hospital procedure does not seem to be working for some. So it appears the hospital will want me to pay for their procedure failure. Very poor.

Updates, changes and questions related to this story