"Very pleased"

About: Leicester Royal Infirmary

Anything else?

The service that I had received right from the beginning was excellent. At first I entered the urgent care unit where I was seen to very quickly. Everything was explained to me very simply, whilst at the same time effectively. After being moved into the surgical ward 8 (balmoral) again the treatment was fantastic. It was very clear that I was suffering and all the nurses, surgical consultants and doctors who visited me in preparation for my operation catered for me very well. No question was left unturned. And finally, the surgeons and fellow staff members who carried out my operation made me feel at ease right until the point where I fell asleep. I know that currently at this point in time the NHS is understaffed and people are working crazy hours to ensure good treatment is provided for all, but I did not come across one person who put me to one side, or who just did not want to help me. Every single staff member made my hospital visit the nicest that it could have been (minus the severe pain that I was in). I am just very appreciative and thankful that service like this is provided.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. We would like to assure you that your lovely comments and thanks has been passed onto the staff in the Urgent Care Centre and on Ward 8. Thank you Communications Team Leicester’s Hospitals

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