"Breakdown in communication with families"

About: Hillingdon Hospital / Trauma and orthopaedics

(as a relative),

My relative was discharged and was back in a few hours later because she wasn't fit to go home and subsequently fell and broke her arm.

There was no communication with the family despite us being there daily. I wouldn't recommend Hillingdon Hospital to look after my pet at the moment, just in case they put it down without my consent.

I have to stress it's not the nursing staff but the management. I think we need matrons who have the final say on their wards like they used to - from cleaning to patient treatment. Currently they don't seem to have any real say over anybody but the nurses. And Iwonder why is a Ward Manager AND a Matron needed on a ward?

I think that is exactly the problem with Hillingdon. Too many managers not enough front line staff.

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Response from Hillingdon Hospital

Thank you for taking the time to leave feedback. We are very disappointed to read about your recent experience and would like to apologise for what appears to be a distressing situation for you and your relative. We would welcome the opportunity to discuss this with you in more detail so that we can understand what happened and ensure that any learning that is required takes place. Please contact Sally Taylor our Patient Advice & Liaison Service Manager on 01895 279973

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