"A&E Comfort"

About: Royal Bournemouth General Hospital

Anything else?

I came into A&E with a lower back, spinal injury and was expected to sit for 3 and a half hours on a hard seat, and saw a few others, especially elderly patients also struggling with the seats. some comforts would be nice considering the waiting times in A&E. Staff were great though.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Darcy

We greatly appreciate the time you have taken to provide us with your feedback as an emergency patient. I will share your comments with the A&E staff and also highlight your thoughts about providing comforts for the time you were waiting for patients struggling with the chairs especially for elderly patients

Once again thank you for your feedback.

Kind regards

Sue Mellor, Head of Patient Engagement

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Response from Royal Bournemouth General Hospital

Dear Darcy We greatly appreciate the time you have taken to provide us with your feedback as an emergency patient. I will share your comments with the A&E staff and also highlight your thoughts about providing comforts for the time you were waiting for patients struggling with the chairs especially for elderly patients Once again thank you for your feedback. Kind regards Sue Mellor, Head of Patient Engagement

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