About: Darlington Memorial Hospital

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I was taken to a&e by ambulance with an elderly person who was sent by a gp to be greeted with a 45min wait to be handed over to. While in that time there was no dignity to the person and was on show to everybody. I was then handed over to what I thought was a stressed and rude nurse who didnt think we should of been. I felt she shouldn't of been there due to her been elderly. I found some of the nursing staff to be rude is this coarse they over worked and cant cope with the work load or is it just coarse they are generally rude. After waiting several hours to be dealt with I felt as though we were put in a room and forgotten about as it wasn't classed as an emergency. I think there is a big problem in all the a&e department and the problem needs solving

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency department at DMH. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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