"Lack of care within all levels of staff"

About: Luton & Dunstable Hospital

Anything else?

I was admitted following a heart attack. I was left in a passage way, under an open window through which rain was coming. I asked staff to close it but all said it wasnt their job. I was later taken for an xray and the porter pushing my bed managed to get one of my introvenus tubes caught on a radiator. I told them but they ignored me, continuing to push the bed and thus ripping it out of my arm. Typical of the total lack of basic human care.

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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