"Impossible to get information on the telephone"

Anything else?

Having been notified by his care home that my father had been taken into hospital, I contacted the hospital and was repeatedly put through to A&E by reception. The telephone was not answered and rang until it timed out. This happened a number of times. Very unsettling when you live 150 miles away.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Updates, changes and questions related to this story