"Wednesday 14th August just after 8pm"

About: Conquest Hospital

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I attended hospital after having a fit or seizure, as I had never had one before this was worrying. I arrived explained to the receptionist and waited almost an hor to see the triage nuse (first contact) She took my blod pressure and temperature. I was not advised if this as ok or not. I then waited over 3 hours to see the doctor. While I was wating a gentleman said his pain was geting worse and now had double vision. He was advised his card had been pcked up and would be seen in a few mines. It was an hour before he was called. According to taxi driver on the way up he suggested I'd be 5 hours or so which i laughed off. I was there from approx 20:05 to 02:25. I was happy with treatment rom all the staff, Is the hospital understaffed or just badlyorganised!

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Response from Conquest Hospital

We're very sorry to hear that you encountered a long delay in our A&E department. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read about your experience. In order for us to look investigate what caused the delay, we would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto senior nursing staff. Thank you for taking the time to provide feedback.

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