"Excellent service"

About: Peterborough City Hospital

Anything else?

Due to all the bad press regarding hospitals at present i thought it would be just to leave a review. I would like to thank the staff at the childrens jungle unit and especially the amazon unit night shift nurses after my little sister suffered a hand injury caused by a horse standing on her little finger. The service at the A & E department was also excellent. The amazon unit night shift nurses were extremely friendly, caring and accommodating ensuring we were well looked after whilst also reassuring my sister. I went up to theatre whilst the anaesthetic was administered and the theatre team & were also fantastic with her! Due to being a 4.5 hour drive from home we were offered a small suite to get some sleep and shower in the morning for which we were very grateful. The orthopeadic surgeon who performed the operation was unbelievably fantastic and highly informative & once again highly reassuring which calmed my sister and mum. This man is an exemplary credit to his profession. I was also extremely impressed with the housekeeping, the children's unit is spotless & the cleaners are relentless. I would like to thank all the staff involved for their professionalism & care. My sister will now be transferred for further plastic surgery I sincerely hope the next hospital is of the same extremely high standard.

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Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I am sorry to hear about your little sister's accident and really appreciate you taking the time to give us feedback. I will ensure that your comments are shared with all of the varying departments you have taken the time to mention. Our staff work really hard to make the whole patient pathway a quality experience and I know that everyone will be pleased to see that for you and your family we succeeded in helping you at what must have been a distressing and anxious time.

I hope you sister continues to improve and thank you again for taking the time to feedback to us.

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