"careing and compassionate??"

About: Royal Derby Hospital

Anything else?

Happily I haven't needed to stay in the hospital myself but have attended a number of outpatient clinics at which I have always found everyone involved - from consultant down to clerks - to be pleasant and doing their job properly. However I do know people whose experience of being an inpatient has left much to be desired. What was that about care and compassion? Sadly there are a number of nurses who don't know the meaning of those two words. It is a pity they don't remember that one day they may be ill and need a nurses attention. Another immutable fact is that one day they will be old themselves and may need the attention of a nurse - oh dear! What a shame if they get someone just like themselves. Incidentally I clicked on 'Read all 158 comments' but only 11 came up and of those 54.5% were derogatory. 'Taking Pride in Caring' as a motto is empty if it is not made sure that everyone understands what this means and upholds it in their daily work.

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Response from Royal Derby Hospital

Thank you for your comments. Our motto is 'Taking Pride in Caring' and the vast majority of our staff are proud to work at Derby Hospitals (taken from a recent staff survey). Of course there are always areas for improvement, which is why we encourage patients to tell us the details of their experiences so we can constantly monitor how we are doing. J. Roberts, Communications

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