"North Tyneside East Community Mental Health Team"

About: Northumberland, Tyne and Wear NHS Foundation Trust / Adult mental health

(as the patient),

I feel that I have been denied treatment and medication, been mistreat, been misdiagnosed, been accused of being a liar, been called names and I think that their communication is appalling.

I have been under the care of North Tyneside East CMHT (formally Whitley Bay CMHT) for 2. 5 years. I was initially diagnosed with Borderline Personality Disorder and told that the best treatment for this is Psychotherapy. I was told it is best treated early as the older a person gets it becomes more difficult to treat. I was informed I had been placed on a waiting list which was approx 18 months, but within around 6 months I could attend group Psychotherapy.

This never materialised with no explanation why. I was given a CPN, who was not much use in my view. I have been refused any medication because I overdosed on a tiny amount of prescribed medication 2 years ago.

I requested a second opinion from an independent psychiatrist because in 2.5 years nothing improved and I wasn't getting any better so I thought I may have been diagnosed wrongly.

I saw a psychiatrist from North Shields CMHT, who I felt was rude. They continuously implied I was a liar throughout the entire appointment, then ended by saying I am not suffering from any mental health condition and I am in fact heading straight for the criminal justice system, despite never being in trouble with the police!

I have not had a CPN since October 2012, I have had no appointments since January 2012. Still not being allowed any medication and I feel like I'm getting worse. It's worrying that these people are employed to care for and support some of societies most vulnerable people.

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Response from Northumberland, Tyne and Wear NHS Foundation Trust

Thank you for your comments in relation to the service you have received from North Tyneside CMHT. I would like to apologise that your experience of the team has been such a negative one and I would be grateful if you could contact me on 0191 2205716 to allow me to discuss this in more detail with you so that we can ensure you are receiving a service which is appropriate to your needs.

I am also concerned that you feel it has been implied that you are a liar during one of your appointments and again I would be grateful if you could contact me in order that I can obtain further information with regard to this.

I can assure you it is always our aim to provide high quality services at all times and the issues you have raised will be looked into in order to identify anything which is preventing us from being able to do this

Tony Quinn

Service Manager

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