"Access to support for Mental Health - Bipolar"

About: Rotherham, Doncaster and South Humber NHS Foundation Trust / Adult mental health

(as a parent/guardian),

My daughter has suffered from depression for 20 years. Earlier this year she was diagnosed as Bipolar and is on medication. When she is well she is great and she copes with the minor ups and down of the illness but she has now had two big episodes this year to date and I am struggling to get her the support she needs when this happens. The GP Practice and the local Mental Health Provider don't seem able to work together so when my daughter is in crisis I cannot readily get help from either. After numerous phone calls I have now managed to get the local Crisis Team to visit her and the GP has a telephone appointment with her. This has taken several days and a lot of nagging to organise.

Please can you consider the following for Bipolar: An easily accessible single point of access which can provide support, medication and can communicate across primary and secondary care. Access to support for self-help - what to do when she goes high, which is then followed by the massive low; how she can cope with a teenage child; how that teenage child can cope with her; what I can do as her Mum.

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Responses

Response from Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust

Dear Mum to Bipolar daughter,

Thank you for posting your opinion about our services.

I am very sorry to hear that you and your daughter felt unable to access specialist mental health services when you needed them.

If you contact our Patient Advice and Liaison Service (PALS) they may be able to help regarding both the points you raise, a single point of access to services and access to self-help and self-management. It may be that PALS can also help regarding access to a Carer Assessment for you, if this has not already been provided.

PALS can be contacted at:

Patient Advice and Liaison Service

Woodfield House

St Catherine's

Tickhill Road

Balby Doncaster

DN4 8QN

0800 015 4334

pals@rdash.nhs.uk

Yours,

Nick Arkle

Response from Nick Arkle, Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust

Dear Mum to Bipolar daughter,

If you could please contact Dianne Graham, Assistant Director for Adult Mental Health Services she would welcome the opportunity to speak with you and to seek a resolution to the problems you have experienced.

Dianne can be contacted at:

The Jade Centre,

Bentley

01302 821415

dianne.graham@rdash.nhs.uk

Yours,

Nick Arkle

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