"Awful stay in AAU"

About: Northwick Park Hospital

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I was transferred from hillingdon hosp as they thought I had a stroke. After leaving resus and a&e I was taken to AAU. A patient opposite me was allowed to have her visitors there all night so me and another patient decided to bring this to the nurses attention. Nothing was done and the patient called us 'racist'. I approached the patient and told her that there was no respect for others as we are all in there for a purpose. The noise from this patient and her visitors went on during the night mobile phones ringing, talking, eating, bags rustling etc. Then the ward sister came in at 12.06am and asked all of them if they wantedtea or coffee. I wouldn't mind but I was on the wars for 13 hours before I was offered a drink and I am a diabetic with one kidney. The patients visitors were still there at 3am. I could not fall asleep as I was concerned about my and other patients belongings and also all the noise kept me awake. I cannot accept the fact that I spend 1 night in hospital to be accused of being racist. I feel strongly about this and I would never like to experience another stay in Northwick Park. I wish I had stayed at hillingdon because I know that this would have been sorted there and then and this behaviour woukd certainly not be tolerated. The ward sister didn't even cone to see if myself or the other patient were ok. Why is this allowed? After all we are all there because we are ill, not for the fun of it. Therw were 2 elderly ladies on the ward and by the morning the doctor said that they were dehydrated...no wonder they hadnt been offered a drink either for the same 13 hours as me. I dread to think how long they had been without a drink from when I arrived. When being discharged I was told that I had to buy my own drugs from the chemist. I thought if you were an inpatient then any drugs prescribed should be given to you before you leave. Please sort this asap as I really dont think this as acceptable.

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Response from Northwick Park Hospital

We were sorry to learn of your experiences. Your feedback will be passed on to the relevant managers so that they can take appropriate action. If you would like to raise your concerns with the Trust formally you can do so via email to nwlh-tr.Trust@nhs.net or in writing to the Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.

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