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Appointment system

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"Appointment system"

About: Bristol Eye Hospital

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My husband was referred for cataract surgery on 22 July 2013. As a previous patient of Bristol Eye Hospital he was advised to wait until 8 August 2013 and then call a Tel line. He did this and was then advised to wait until 22 August 2013 and then call again. All this time he is totally blind in one eye and is suffering balance problems. How does he know he will be given an appointment on 22 August when he calls. This is totally unsatisfactory for a man recovering from heart surgery. There seems to be a total lack of contact between patient and the hospital which is disgraceful.

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Responses

Response from Bristol Eye Hospital 10 years ago
Bristol Eye Hospital

Submitted on 18/09/2013 at 12:03
Published on nhs.uk on 19/09/2013 at 04:00

Thank you for taking the time to post a comment on NHS Choices. We are sorry that your husband had not received a date for his appointment when you posted this. We have tried to look into this issue, but it is difficult because of the limited information available. We think that the most likely explanation, given the advice you were provided with, is that it relates to the Choose & Book appointments system (which is external to our hospitals). However, in the unlikely event that this issue has not yet been resolved, please contact our patient support and complaints team on 0117 342 3604 and we will look into it further. Thank you again.

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