"Excellent care by physiotherapist Caroline"

About: Russells Hall Hospital

(as the patient),

Caroline was very caring and considerate, treated me with repect and dignity. Excellent care.

Not very happy with receptionists, as you have to wait for some time before they come and the person I met was not friendly at all.

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Response from Russells Hall Hospital

Thank you for taking the time to let us know about your experience at Russells Hall Hospital. It is wonderful to know that you were so well looked after by the nurse responsible for your care. We are disappointed, however, to hear that you were left waiting for longer than you would have wished and that the receptionist you spoke to was unfriendly. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. It would be helpful to know which department you visited so that we can address the issue of the unfriendly receptionist. If you would like us to follow this up, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510.

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