"Outstanding care and treatment"

About: Heartlands Hospital

Anything else?

Dear, Sir, During the period from Monday 10th June to Friday 14th my wife Doreen Moore was admitted to your hospital via the A & E department. She was suffering from a number of illnesses as a result of breast cancer. Sadly the lady died at home on July 15th as a result of the cancer spreading. I would however on behalf of myself and family like to extend our sincere thank you for the absolute first class attention she received whilst in your hospital. From the time the ambulance took my wife and I from our home to your A & E and then transferred to ward 20 everyone Doctors, Nurses, Porters, car park attendants, literally everybody could not have been more helpful or kinder. Sadly all too often we hear of adverse reports of poor hospital treatment and very few praises but I can assure you I and my family have nothing but praises and big thank you to everyone at Heartlands for the first class treatment and kindness shown to us all. Thank you very much, Yours faithfully, I.C Moore

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mr Moore

Thank you for taking the time and trouble to write about your experience of Heartlands Hospital.

Firstly, may I please offer my sincere condolences to you and your family on your sad loss.

I have forwarded your positive feedback to our communications department for them to publish in our staff monthly leaflet.

Kind regards

Iona

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Response from Mark Newbold, Chief Executive, Heart of England Foundation Trust

picture of Mark Newbold

Dear Mr Moore,

Thank you for taking the time to post here, at what must be a difficult time for you and your family. It is good to know that you were pleased with our services, and found them to be 'kind' which is so important at such a sensitive time.

As Iona says above, we will share your thoughts as I know the staff will be delighted to read them. Thank you again for taking the trouble to post

With kindest regards

Mark Newbold

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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