"6 hours wait in SAU"
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
Posted by Chris
I arrived at the Surgical Assessment Unit (ward 100) at 18:05 and was directed to the reception waiting room where I sat for just over 90 mins before being called by the ward sister to complete my registration process and have three blood samples taken. I was told that the blood results would be back within two hours and during that wait I would be seen by a doctor to determine if in fact I had appendicitis. That was at 19:30. I then sat in the ward cubical until 23:30 without any update and seeing very little activity on the ward. I was not even offered a glass of water. I was not alone in my wait - other patients had been waiting much longer than I had! At 23:35 I discharged myself and went home. I don't expect the NHS to revolve around me but to be referred to the SAU with suspected appendicitis and then to be essentially ignored for six hours is rather appalling in my view.