"not impressed"

About: Chase Farm Hospital

Anything else?

I feel I was unfairly treated and rushed out like they didn't want to deal with me. I had had a car accident, come to hospital to get checked out as I was in server pain in my spine, waited over an hour and a half to see the nurse. she asked what happen so told her so she called a doctor to come check my back for her for any injury, for the doctor to walk in n said what happen. explained again and he was arrogant and rude and just said go home. I said I was in server pain, he said we are busy if you want to sit here for another 2 hours for nothing go ahead, but I suggest you go home I feel this was very un professional and to top it off he was rude to the nurse who ment to be part his team, he just told her to be quite . I was appalled by the way I was treated disgraceful team work and pastient care

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Response from Chase Farm Hospital

The Trust apologies for the poor experience that you had in our emergency services at Chase Farm Hospital. I have passed your feedback to the Lead Consultant and Matron for their information and discussion with the team. This will provide them with the opportunity to improve their communication with patients in the future. If you would like a more personal response, please contact the Trust on bcfpals@nhs.net As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide.

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