"A&E Nurse triage"
About: Doncaster Royal Infirmary Doncaster Royal Infirmary Doncaster DN2 5LT
Posted by KC
We attended A&E with my 88 year old mother around 22.30 on 27 July on the advice of the OOH service. My mother had a swollen and hard leg - what appreared to be a DVT. Reception staff were informed that OOH had sent us. We waited a considerable time (around 90 minutes) before we were called to nurse triage. We then returned to wait in the main waiting area. Some 60-90 minutes later we were called to see a doctor who decided that bloods needed to be taken and were told that the results would take 1-2 hours to arrive. We returned to the main waiting area. We eventually were taken thro' into an area (the clinical decision unit?) where my mother was given a bed to sleep in whilst my sister and I sat in chairs at her bedside. We had access to tea and coffee making facilities and, generally, waiting in this area was much better than waiting in the main A&E area. and we appreciated the consideration shown to my elderly mother. The nurse on this unit was attentive, courteous and very helpful for which we are very grateful. We waited for the blood results, my mother received a heparin injection and we eventually left for home at 6.30am on the Sunday morning. We recognised that we would have to wait for attention/treatment in A&E on such a busy night but my issue is that, although we saw a triage nurse, we still had a considerable wait before we saw the doctor. I appreciate that it was not appropriate for the triage nurse to make a diagnosis but, if she had been able to report to the doctor, blood tests might have been done sooner and we wouldn't have been at the hospital all night. There seemed little point in seeing the nurse if she could not take any action. Incidentally, this seemed to be the case for most other people who went into triage. Lastly, is the opportunity to complete a Friends & Family test made routinely available on attendance at A&E. It wasn't mentioned or offered to us.