"TRAQS helped me get an early appointment"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Physiotherapy

(as a service user),

My GP referred me to TRAQS for my back ache problem. TRAQS were very good in getting me an early appointment with the therapy clinic at Princess Royal Hospital.

My 1st appointment was in late July. The therapist at PRH was very kind - he treated me with dignity and respect.

I will be seeing him (therapist name: Gordon) in the middle of August. I am already feeling better with my first appointment. Overall I am satisfied and I am delighted with everything.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for forwarding your comments regarding your recent referral.

It is pleasing to note that TRAQS contacted you promptly and was able to provide you with an early hospital appointment.

The care provided by all NHS staff is very important and hospital staff appreciate each and every word of praise received.

Thank again for taking the time to write to TRAQS and we wish you well for the future.

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