"Heart Centre and Coronary Care Unit (Willow D)"

About: Cumberland Infirmary

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I was taken to the Heart Centre by Great North Air Ambulance, which saved me a lot of pain and heart damage. I think the Heart Centre team had been specially called in and were awaiting my arrival. I was treated immediately, my artery was unblocked by the doctor aided by a very young looking team! He even showed me a 'before and after' view on the x-ray screen. I remember seeing blue sky and clouds floating above, I was taken up............... to the Coronary Care Unit (Willow D). Very light, pleasant room with four beds plus two single rooms all with care monitors, TV etc. I think the floor was cleaned every day, and at some times, I noticed nurses cleaning electronic equipment, shelves and drawers in a storage area. There was a choice of menu, the food was served out (hot) by nursing staff so they could see that patients were eating. Unlike in one Yorkshire hospital I visited (not recently) where patients could have starved, as food was served, then removed by different staff, with no involvement by nurses. Food; surely essential for recovery. The Staff - Excellent. They worked well together as a team, the more experienced giving a lead to the younger ones, who seemed to enjoy working and learning from the more experienced. Rather like the apprentice system which I experienced when young. It was good to be able to talk to a Rehabilitation Nurse who explained what had happened, answered questions and gave me a Heart Manual book containing a recovery program and advice. I have not found any faults. Maybe I was fortunate, I know one patient who was not happy when moved to another area. On my way out I noticed that some rooms were not so light and airy. As for decisions about my care, I leave that to the professionals. Same sex accommodation - I don't understand the question. Am I happy that there is same sex accommodation? (or) do I prefer single sex areas? I was in a mixed area with two nice ladies and it worked fine. I would thank all those people involved in my care. Michael.

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Response from Cumberland Infirmary

Thank you for posting your comments on the NHS Choices website and we are pelased that the care you received met with your expectations. Our Heart Centre is now providing 24/7 care which is saving lives. We have passed on your kind comments to the staff involved in your care.

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